If you cannot access the AeroNet Portal, then you will need to contact Air Canada for a login and password. If you require further assistance in accessing the portal then contact Ar Canada's Help Desk at 1-866-274-5444 or 1-514-422-4357

Most active and retired employees have access but some retirees may not have access due to special circumstances. If you forgot your password. click on "Forgot your password" below the log in and it will prompt you for your Employee ID, this must be your 6 digit number that is on your AC pay cheque or Pension slip with AC before it. If you only had 5 numbers in your employee number just add a "0" to the beginning (i.e. - 12345 becomes AC012345).

Once in the ACAeronet Portal, click on the "My Retirement" tab for retirees or "My HR" for active employees. From there, in the right hand section click on the Claim Secure e_Profile for full access to the Claim Secure site. You may have to re-enter your UserID and Password again at this point.

Hope this helps all those with access problems. If you want to ask questions regarding this topic, click here for the Forums article where we can further assist if necessary.

The ACFN Team